All orders will be sent by Royal Mail.

In the UK this will either be a next day or 3 day service.

In the EU the delivery time is around one week.

Returns

If the goods are damaged on arrival please notify us immediately by email using the 'Contacts' section on this web site.

We also have a 100% guarantee that if you are in any way dissatisfied with your order we will reimburse you for the cost of the goods and the postage to return them to us.

We understand that a decision to try a new diet for your pet is not taken lightly. We are here to help you make the transition as easy as possible. In most cases, cats and dogs take to a raw based diet very quickly, however should you require any advice please feel free to telephone us. Once your pet is used to his or her new food we can assure you that will thank yourself for finding this site!